Beacon’s Herrera ready to assist islanders in need
Bi-lingual case worker has worn many hats at island organization
Many Spanish-speaking folks who have shown up at the Beacon of Hope in need of help have found themselves in front of Guadalupe Herrera. Fortunate to have someone who can communicate with clients who don’t know English, the Beacon of Hope hired Herrera approximately 12 years ago, she said. To date, she is the only bi-lingual case worker that she is aware of.
The Beacon has tried to lighten her load by hiring others who are bi-lingual, but by her own estimation, it’s likely difficult to find others on Pine Island who are both competent and willing to do what she does. As of now, Herrera said there are many people on the island in need who can only speak Spanish.
“Many people who come in live at The Palms. There are people from Mexico, Honduras, Guatemala and Cuba,” Herrera said.
Her work at the Beacon gets pretty hectic, she said, with appointments filling up for children and families. In addition to her position as a case manager, Herrera is also officially a notary public, which comes in handy whenever a client has a document which needs to be notarized.
“I’ve also done bookkeeping here, and driving, I’ve even worked at reception — you name it and I’ve done it,” Herrera said.
Often her work day finds her helping families find their way through piles of paperwork for food stamps, Medicaid or Medicare, and also she helps those with disabilities, she said.
“There are just so many things that are covered. I have yearly certifications from DCF and also other entities. I also give advice on Medicare Savings Plans that are through health insurance,” Herrera said.
Although the line of folks who need help seems to be endless, she said she absolutely loves her job and that it has brought much joy into her life.
“I enjoy coming in every day to work with clients. My satisfaction is when I’m able to conquer their needs and they’re so grateful about it. I love that I’m able to help them with whatever comes their way,” Herrera said.
Going forward, Herrera said it’s her greatest hope to be known by those who’ve needed her, as one who was able to help them overcome every obstacle they may encounter.
The Beacon of Hope is at 5090 Doug Taylor Circle in St. James City. For additional information, call 239-283-5123.
To reach PAULETTE LeBLANC / pleblanc@breezenewspapers.com, please email