LCEC offers ‘SmartHub’ for outage reports, updates
Reliability is of the utmost importance at LCEC, officials reported. Employees work around the clock to keep the lights on for customers, but even with that dedication, power outages can and do happen.
Power outages can result from a variety of causes, including storms, animals, vehicle accidents, fallen trees and even sailboats coming into contact with power lines, LCEC reported. When an outage is detected or reported, field crews are dispatched as soon as possible to the impacted areas.
Restoration begins with repairs that restore service to the largest number of customers in the least amount of time.
LCEC has an app for mobile devices and an online tool called “SmartHub” that provides customers access to view electric account information and usage history, pay bills and report power outages.
SmartHub also allows customers to request a call or text when their power is restored or to let them know when their power usage exceeds a self-determined threshold. It is especially helpful for seasonal residents who may want to know if usage declines or spikes due to equipment failure at their location.
LCEC provides an outage management map at www.lcec.net/relia-bility/storm-center/outage-map. Cus-tomers can visit the site and view areas that are experiencing outages by zip code, region or county and see the number of customers impacted and if a crew has been assigned.
To register as a new user, visit SmartHub on the LCEC Website at www.lcec.net or through the mobile app offered in the Apple Store or in the Android Market.